Privacy Policy

1. Who We Are

Faradex is a trading name of [Your Full Legal Name], a sole trader registered with HMRC and the Information Commissioner's Office (ICO). We provide online tuition services in electrical and electronic engineering.

Contact: hello@faradex.co.uk

2. What Data We Collect

We collect the following personal data when you use our services:

• Name and email address (when you contact us or book a session)
• University and course details (to tailor tuition)
• Payment information (processed securely via Stripe — we do not store card details)
• Session notes and progress records
• Website analytics data (anonymised, via privacy-respecting analytics)

3. Why We Collect Your Data

We use your personal data to:

• Provide and improve our tuition services
• Schedule and manage your sessions
• Process payments
• Send session confirmations, reminders, and follow-ups
• Respond to your enquiries

Our legal basis for processing your data is contractual necessity (to provide the tuition services you've requested) and legitimate interest (to improve our services and send relevant communications).

4. How We Store Your Data

Your data is stored securely using industry-standard measures. We use encrypted connections (HTTPS) for all data transmission. Payment processing is handled entirely by Stripe, which is PCI DSS compliant. We retain your data for as long as necessary to provide our services and comply with legal obligations.

5. Third-Party Services

We use the following third-party services to operate:

• Stripe — payment processing
• Cal.com — session booking and scheduling
• Zoom / Google Meet — video call sessions
• Brevo — email communications

Each of these services has its own privacy policy and processes data in accordance with GDPR.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at hello@faradex.co.uk.

7. Cookies

Our website uses only essential cookies required for the site to function. We do not use tracking cookies or advertising cookies. If we use analytics, it is privacy-respecting and does not use cookies.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.

9. Complaints

If you have concerns about how we handle your data, please contact us at hello@faradex.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.